At Dooney & Bourke, we take pride in offering handcrafted leather goods that embody timeless elegance. To enhance your shopping experience, we’ve compiled answers to questions our discerning clientele frequently ask about our products, services, and policies.

Product Information

What types of products does Dooney & Bourke offer?
Our collections feature heirloom-quality leather accessories including:
  • Crossbody bags for versatile everyday wear
  • Drawstring bags for casual sophistication
  • Shoulder bags with structured elegance
  • Totes designed for both style and functionality
  • Wallets crafted with premium leather finishes
Each piece reflects our heritage of American craftsmanship.
How do I care for my Dooney & Bourke leather goods?
To maintain the premium finish of your leather accessories:
  • Store in the provided dust bag when not in use
  • Clean with a soft, dry cloth
  • Avoid prolonged exposure to direct sunlight or moisture
  • Use leather conditioner sparingly if needed
Proper care will ensure your pieces develop a beautiful patina over time.

Ordering & Account

What payment methods do you accept?
We accommodate various payment preferences:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely to protect your information.
Can I modify or cancel my order after placement?
To maintain our high standards of order processing, modifications or cancellations must be requested within 2 hours of placement. Please contact our customer service immediately at [email protected] with your order number.

Shipping & Delivery

What are your shipping options?
We offer two refined delivery methods:
  1. Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch from our Mesa workshop. Includes full tracking.
  2. Complimentary Shipping: For orders over $50 via EMS, arriving in 15-25 business days with the same careful packaging.
Please note we currently cannot ship to Asia and select remote regions.
How long does order processing take?
Each order receives 1-2 business days of careful processing in our workshop before dispatch, ensuring your leather goods meet our exacting standards before shipment.
Can I track my order?
Absolutely. For Standard Shipping, you’ll receive tracking information via email when your order dispatches. For EMS shipments, tracking becomes available approximately 3-5 business days after dispatch.

Returns & Exchanges

What is your return policy?
We stand behind our craftsmanship with a 15-day return policy from the delivery date. To qualify for return:
  • Items must be unused and in original condition
  • All original packaging and tags must be included
  • A return authorization must be obtained by contacting our customer service
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. We recommend placing a new order for your desired item while returning the original purchase under our return policy.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing of the credit appearing in your account depends on your financial institution.

Additional Questions

Where is Dooney & Bourke located?
Our workshop is located at:
460 Elmwood Avenue, Mesa, US 85201
This is where each leather good is carefully crafted before being shipped worldwide.
How can I contact customer service?
For personalized assistance with your order or any questions about our collections, please email our customer service team at [email protected]. We typically respond within 1-2 business days.

We hope this information enhances your Dooney & Bourke experience. Should you require further assistance, our customer service team is always pleased to help you with your leather goods journey.