At Dooney & Bourke, we take pride in crafting premium leather goods that exceed your expectations. However, if you’re not completely satisfied with your purchase of our crossbodies, drawstrings, shoulder bags, totes, or wallets, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Heritage Note: To maintain the quality of our collections, all returned items must be in original condition – unused, unworn, with all tags attached and original packaging included.

Our Return Process

Step 1: Initiate Your Return

Within 15 days of delivery, please email our customer service team at [email protected] with your return request. Use the following template to ensure we process your request efficiently:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Dooney & Bourke Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name, Color, Size if applicable]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specify product)]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Prepare Your Package

Once approved, you’ll receive return instructions via email. Please include:

  • The original product in its original condition
  • All tags and protective packaging
  • The original packing slip or invoice
  • Any free gifts received with the order

Step 3: Ship Your Return

Return shipping is at the customer’s expense unless the return is due to our error. We recommend using a trackable shipping service and retaining your receipt until your refund is processed.

Send your return package to:
Dooney & Bourke Returns
460 Elmwood Avenue
Mesa, AZ 85201
USA

Refund Processing

Once we receive and inspect your return:

  • Refund Timeframe: 5-7 business days after we receive your return
  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please note shipping fees are non-refundable

Exchange Policy

For exchanges:

  • We’ll process your exchange once we receive the original item
  • If the new item is more expensive, you’ll be charged the difference
  • If less expensive, we’ll refund the difference
  • Exchanges are subject to product availability

Special Considerations

Final Sale Items: Certain limited-edition or specially discounted items may be marked as final sale and not eligible for return. These will be clearly indicated at time of purchase.

International Returns: Customers outside the U.S. are responsible for any customs fees or taxes associated with returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

For any questions about our returns policy, please don’t hesitate to contact our customer service team. We’re committed to ensuring your Dooney & Bourke experience reflects the quality and craftsmanship of our leather goods.