At Dooney & Bourke, we’re committed to delivering our premium leather goods to your doorstep with care and efficiency. Our shipping and returns policies reflect our dedication to quality craftsmanship and customer satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

International Customers: We ship worldwide except to certain Asian countries and remote regions. International customers are responsible for any customs fees, taxes, or import duties that may apply.

Returns & Exchanges

We stand behind the quality of our crossbodies, drawstrings, shoulder bags, totes, and wallets. If you’re not completely satisfied, you may return or exchange your purchase within 15 days of receiving your order.

Heritage Note: To maintain our high quality standards, all returned items must be in original condition – unused, unworn, with all tags attached and original packaging included.

Return Process

Step 1: Initiate Your Return
Within 15 days of delivery, email our customer service team at [email protected] with your return request. Please use this template:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Dooney & Bourke Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Color, Size if applicable]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specify product)]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Prepare Your Package
Once approved, you’ll receive return instructions via email. Please include:

  • The original product in its original condition
  • All tags and protective packaging
  • The original packing slip or invoice
  • Any free gifts received with the order

Step 3: Ship Your Return
Return shipping is at the customer’s expense unless the return is due to our error. We recommend using a trackable shipping service and retaining your receipt until your refund is processed.

Return Address:
Dooney & Bourke Returns
460 Elmwood Avenue
Mesa, AZ 85201
USA

Refund Processing

Once we receive and inspect your return:

  • Refund Timeframe: 5-7 business days after we receive your return
  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)

Please note shipping fees are non-refundable.

Exchange Policy

  • We’ll process your exchange once we receive the original item
  • If the new item is more expensive, you’ll be charged the difference
  • If less expensive, we’ll refund the difference
  • Exchanges are subject to product availability

Non-Returnable Items

Certain limited-edition or specially discounted items may be marked as final sale and not eligible for return. These will be clearly indicated at time of purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

For any questions about our shipping or returns policy, please don’t hesitate to contact our customer service team. We’re committed to ensuring your Dooney & Bourke experience reflects the quality and craftsmanship of our leather goods.