Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain Asian countries and remote regions. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including designs, logos, product images, and text, is the property of Dooney & Bourke and protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our crossbodies, drawstrings, shoulder bags, totes, and wallets. However, slight variations in color or texture may occur due to the natural characteristics of premium leather.

2.2 Pricing

All prices are listed in US Dollars. We reserve the right to adjust prices and correct pricing errors at any time before order confirmation.

3. Ordering Process

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at the time of order placement. You represent that you have the legal right to use your payment method.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
• Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after shipment

4.3 International Orders

International customers are responsible for any customs fees, taxes, or import duties. These are not included in the order total and will be assessed by your local authorities.

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be in original condition – unused, with all tags attached and original packaging included.

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order number and return request
2. Follow the return instructions provided in our response
3. Ship items to: Dooney & Bourke Returns, 460 Elmwood Avenue, Mesa, AZ 85201 USA

5.3 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Exchanges

Exchanges are subject to product availability. Price differences will be charged or refunded accordingly.

5.5 Non-Returnable Items

Limited-edition or specially discounted items marked as final sale cannot be returned.

6. Customer Responsibilities

6.1 Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

6.2 Accurate Information

You must provide accurate, current, and complete information during the ordering process, including shipping details.

6.3 Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Make fraudulent purchases

7. Liability Limitations

7.1 Product Use

Dooney & Bourke is not liable for any damages resulting from improper use of our products beyond their intended purpose as premium leather accessories.

7.2 Website Availability

We strive to maintain uninterrupted service but cannot guarantee the website will always be available or error-free.

7.3 Maximum Liability

Our total liability for any claim related to your order shall not exceed the purchase price of the product in question.

8. Policy Changes

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of the modified terms.

9. Governing Law

These Terms shall be governed by the laws of the State of Arizona, USA, without regard to conflict of law principles.

10. Contact Information

For questions about these Terms or any order:

Dooney & Bourke Customer Service
460 Elmwood Avenue, Mesa, AZ 85201 USA
Email: [email protected]